Mentoring

Career Highlights

I mentor in 0to1 startup business modelling, brand identity, designing human-centered customer experience and enterprise digital product management. I have been fortunate to receive advise and guidance from some of the best mentors and educators in the industry, I see this as an opportunity to do the same.

If that's what you are looking for, get in touch!

An unusual starting point

My first formal training was in hospitality sector i.e. four years as part our my under graduation encompassing culinary arts, hotel administration.

It reads like an odd credential for a Digital Product management professional until you notice that hospitality is the original human-centered design discipline. Anticipate the need before it's spoken. Remove friction the guest never sees. Make someone feel expected and welcomed rather than processed. That's the whole brief.

I've since studied supply chain and operations at Symbiosis University, Blockchain architecture at Amity future academy, and Executive management at UCLA Anderson School of business. Yet, the hospitality degree is still the one that shows up most in how I approach human-centered design.

• Strategised and implemented Product Information Management services for one of the largest US Ag&Turf OEM retailer. Improved catalog management efficiency for e-commerce channel by 85%, with near real-time catalog management and publication.

• Founded Bricx Studio in 2024 as part of our Capstone project during the UCLA Executive Management Program, built the first AI enabled comprehensive entrepreneur platform (My first failure as an entrepreneur)

• Designed and implemented analytics driven Markdown Execution solution for a US Retailer delivering a license cost saving of 1 million USD annually and efficiency improvement of ~90% by enabling near-real time markdown execution.

• Restructured Merchandising operations and Loss prevention cell for an East African Retailer there by reducing Shrinkage from ~3.7% to 0.5% of gross sales in less than 6 months of execution.

• I have mentored one-to-one 40+ professionals in product management and business analysis.

My Career

I've spent close to two decades in building human-centered digital products and service in retail and supply chain domain but what shaped me as a professional were the first three years that I spent on the shop floor.

I managed store operations for Lifestyle, Benetton and Pantaloons across cities in India. I counted stock at night, coached sales consultants, and stood in front of customers whose delivery hadn't arrived.
That helped me understand that customers never experience our systems and processes, they only experience the consequences of them that reflects in their shopping journey.

Customer’s goal isn’t to use the latest technology. It’s all about having the best and the most affordable solution to their problem.